Refund Policy

Effective date: September 1, 2026

1. Eligibility

Refunds are available for eligible eSIM plans that have not been installed or activated. Once a plan is activated or used, refunds may no longer be possible.

2. Refund window

Refund requests must be submitted within the timeframe specified on the plan page, typically within 14 days of purchase.

3. How to request a refund

Contact our support team with your order number and reason for the refund. We will review your request and respond within a few business days.

4. Refund method

Approved refunds are returned to the original payment method. Processing time depends on your bank or payment provider.

5. Non-refundable cases

We cannot refund plans that have been activated, partially used, expired, or explicitly marked as non-refundable at the time of purchase.

6. Changes to this policy

We may update this policy from time to time. The effective date at the top of the page reflects the latest version.