Frequently Asked Questions

What is an eSIM?

An eSIM is a digital SIM that lets you activate a cellular data plan without using a physical SIM card. It is built into most modern smartphones.

Do I need to remove my physical SIM?

No. You can keep your physical SIM for calls and texts while using an ElloTrip eSIM for data while traveling.

When should I install my eSIM?

You can install the eSIM before you travel. Activation of the data plan usually starts when you first connect to a supported network at your destination.

Can I use tethering or a hotspot?

Tethering support depends on the plan. Check the plan details on the destination page before purchase.

What happens if I run out of data?

Some plans stop after the allowance, while others throttle to a lower speed. The plan page explains the policy for each option.

Need more help?

Visit the installation guide or contact support.