[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"help-center-zh-hk":3},[4,87,168,239],{"id":5,"title":6,"body":7,"category":77,"description":78,"extension":79,"meta":80,"navigation":81,"order":82,"path":83,"seo":84,"stem":85,"__hash__":86},"help\u002Fhelp\u002Fzh-HK\u002Fabout.md","關於 ElloTrip",{"type":8,"value":9,"toc":70},"minimark",[10,14,18,22,25,28,37,40,53],[11,12,6],"h1",{"id":13},"關於-ellotrip",[15,16,17],"p",{},"ElloTrip 提供旅行 eSIM，讓您在超過 190 個目的地保持連線。網上購買後以電郵接收 eSIM，數分鐘內即可完成安裝。",[19,20,21],"h2",{"id":21},"我們的使命",[15,23,24],{},"我們相信旅途中的網絡連接應該簡單、透明、價格公道。無需更換實體 SIM 卡，亦無需擔心突如其來的漫遊賬單。",[19,26,27],{"id":27},"覆蓋範圍",[15,29,30,31,36],{},"我們的計劃涵蓋單一國家、多國區域以及全球計劃。可用目的地請瀏覽 ",[32,33,35],"a",{"href":34},"\u002Fesim\u002Fstore","eSIM 商店","。",[19,38,39],{"id":39},"信任與透明",[41,42,43,47,50],"ul",{},[44,45,46],"li",{},"收費清晰，絕無隱藏費用",[44,48,49],{},"符合資格的計劃設有退款政策",[44,51,52],{},"透過電郵及 WhatsApp 提供客戶支援",[15,54,55,56,60,61,65,66,36],{},"詳情請閱讀我們的",[32,57,59],{"href":58},"\u002Flegal\u002Fterms","服務條款","、",[32,62,64],{"href":63},"\u002Flegal\u002Fprivacy","私隱政策","及",[32,67,69],{"href":68},"\u002Flegal\u002Frefund","退款政策",{"title":71,"searchDepth":72,"depth":72,"links":73},"",2,[74,75,76],{"id":21,"depth":72,"text":21},{"id":27,"depth":72,"text":27},{"id":39,"depth":72,"text":39},"about","了解 ElloTrip 及我們的旅行 eSIM 服務。","md",{},true,1,"\u002Fhelp\u002Fzh-hk\u002Fabout",{"title":6,"description":78},"help\u002Fzh-HK\u002Fabout","MKVUd65g0SN39vSW_qkKKJ08HQkbVx9_DDctSn3qB-c",{"id":88,"title":89,"body":90,"category":161,"description":162,"extension":79,"meta":163,"navigation":81,"order":82,"path":164,"seo":165,"stem":166,"__hash__":167},"help\u002Fhelp\u002Fzh-HK\u002Fcontact.md","聯絡客服",{"type":8,"value":91,"toc":156},[92,94,97,100,130,133,136,150,153],[11,93,89],{"id":89},[15,95,96],{},"我們隨時為您解答 eSIM 訂單、安裝或網絡連接方面的問題。",[19,98,99],{"id":99},"聯絡方式",[41,101,102,113,124],{},[44,103,104,108,109,112],{},[105,106,107],"strong",{},"幫助中心","：在",[32,110,107],{"href":111},"\u002Fhelp","瀏覽文章及指南。",[44,114,115,118,119,123],{},[105,116,117],{},"支援表格","：透過",[32,120,122],{"href":121},"\u002Fsupport\u002Fcontact","聯絡表格","提交查詢，我們會以電郵回覆。",[44,125,126,129],{},[105,127,128],{},"WhatsApp","：如您所在地區已啟用此功能，可點擊支援按鈕開始對話。",[19,131,132],{"id":132},"聯絡我們前請準備",[15,134,135],{},"預先備妥以下資料可加快處理速度：",[41,137,138,141,144,147],{},[44,139,140],{},"訂單編號",[44,142,143],{},"目的地及計劃名稱",[44,145,146],{},"裝置型號及 iOS\u002FAndroid 版本",[44,148,149],{},"問題簡要描述",[19,151,152],{"id":152},"回覆時間",[15,154,155],{},"我們致力於一個工作天內回覆。複雜問題可能需要稍長時間。",{"title":71,"searchDepth":72,"depth":72,"links":157},[158,159,160],{"id":99,"depth":72,"text":99},{"id":132,"depth":72,"text":132},{"id":152,"depth":72,"text":152},"contact","如何聯絡 ElloTrip 客戶支援團隊。",{},"\u002Fhelp\u002Fzh-hk\u002Fcontact",{"title":89,"description":162},"help\u002Fzh-HK\u002Fcontact","3gH1erl8kRNU_g-BrMkDBMP3NfLRFOD5X4QvGSMDip0",{"id":169,"title":170,"body":171,"category":232,"description":233,"extension":79,"meta":234,"navigation":81,"order":82,"path":235,"seo":236,"stem":237,"__hash__":238},"help\u002Fhelp\u002Fzh-HK\u002Ffaq.md","常見問題",{"type":8,"value":172,"toc":224},[173,175,179,182,186,189,193,196,200,203,207,210,214],[11,174,170],{"id":170},[19,176,178],{"id":177},"甚麼是-esim","甚麼是 eSIM？",[15,180,181],{},"eSIM 是一種數碼 SIM，無需實體 SIM 卡即可啟動流動數據計劃。大部分現代智能手機均已內置 eSIM。",[19,183,185],{"id":184},"我需要取出實體-sim-卡嗎","我需要取出實體 SIM 卡嗎？",[15,187,188],{},"不需要。您可以保留實體 SIM 卡用於通話及短訊，同時在旅途中使用 ElloTrip eSIM 上網。",[19,190,192],{"id":191},"應該在甚麼時候安裝-esim","應該在甚麼時候安裝 eSIM？",[15,194,195],{},"您可以在出發前安裝 eSIM。數據計劃通常在您抵達目的地後首次連接至支援的網絡時開始生效。",[19,197,199],{"id":198},"可以使用網絡共享或個人熱點嗎","可以使用網絡共享或個人熱點嗎？",[15,201,202],{},"是否支援視乎個別計劃而定。購買前請在目的地頁面查看計劃詳情。",[19,204,206],{"id":205},"數據用完後會怎樣","數據用完後會怎樣？",[15,208,209],{},"部分計劃在用量用盡後會停止服務，部分則會減慢至較低速度。計劃頁面會說明各選項的具體安排。",[19,211,213],{"id":212},"需要更多協助","需要更多協助？",[15,215,216,217,221,222,36],{},"瀏覽",[32,218,220],{"href":219},"\u002Fhelp\u002Finstall-guide","安裝指南","或",[32,223,89],{"href":121},{"title":71,"searchDepth":72,"depth":72,"links":225},[226,227,228,229,230,231],{"id":177,"depth":72,"text":178},{"id":184,"depth":72,"text":185},{"id":191,"depth":72,"text":192},{"id":198,"depth":72,"text":199},{"id":205,"depth":72,"text":206},{"id":212,"depth":72,"text":213},"before-buy","查找有關 ElloTrip eSIM 的常見疑問解答。",{},"\u002Fhelp\u002Fzh-hk\u002Ffaq",{"title":170,"description":233},"help\u002Fzh-HK\u002Ffaq","BcIEV9I75Be5mlFvoPaEeFr7jQ0vnqX_ealAQixwO9s",{"id":240,"title":220,"body":241,"category":346,"description":347,"extension":79,"meta":348,"navigation":81,"order":82,"path":349,"seo":350,"stem":351,"__hash__":352},"help\u002Fhelp\u002Fzh-HK\u002Finstall-guide.md",{"type":8,"value":242,"toc":339},[243,245,248,256,260,278,282,312,315,325,328],[11,244,220],{"id":220},[19,246,247],{"id":247},"開始之前",[15,249,250,251,255],{},"請確認您的裝置支援 eSIM 且已解除電訊商鎖定。您可以在",[32,252,254],{"href":253},"\u002Fcompatibility","裝置檢查","頁面確認兼容性。",[19,257,259],{"id":258},"iphone-安裝","iPhone 安裝",[261,262,263,266,272,275],"ol",{},[44,264,265],{},"開啟相機應用程式，掃描訂單電郵中的二維碼。",[44,267,268,269,36],{},"出現提示時，點按",[105,270,271],{},"加入流動網絡計劃",[44,273,274],{},"按照螢幕上的步驟操作，並為新計劃選擇標籤。",[44,276,277],{},"抵達目的地後開啟 eSIM 號碼，並啟用數據漫遊。",[19,279,281],{"id":280},"android-安裝","Android 安裝",[261,283,284,297,306,309],{},[44,285,286,287,290,291,290,294,36],{},"開啟",[105,288,289],{},"設定"," → ",[105,292,293],{},"網絡與互聯網",[105,295,296],{},"SIM 卡",[44,298,299,300,221,303,36],{},"點按",[105,301,302],{},"新增電訊商",[105,304,305],{},"下載 SIM 卡",[44,307,308],{},"掃描訂單電郵中的二維碼。",[44,310,311],{},"完成設定，並在抵達目的地後啟用漫遊。",[19,313,314],{"id":314},"手動安裝",[15,316,317,318,65,321,324],{},"如掃描二維碼失敗，請使用訂單電郵中的 ",[105,319,320],{},"SM-DP+ 地址",[105,322,323],{},"啟動碼","，在 eSIM 設定中手動輸入。",[19,326,327],{"id":327},"安裝完成後",[41,329,330,333,336],{},[44,331,332],{},"即使 eSIM 已到期，也請保留原有 eSIM，不要刪除。",[44,334,335],{},"如安裝過程中斷，請勿刪除 eSIM，請改為從訂單頁面重試。",[44,337,338],{},"如數據無法即時使用，請檢查 APN 設定。",{"title":71,"searchDepth":72,"depth":72,"links":340},[341,342,343,344,345],{"id":247,"depth":72,"text":247},{"id":258,"depth":72,"text":259},{"id":280,"depth":72,"text":281},{"id":314,"depth":72,"text":314},{"id":327,"depth":72,"text":327},"install","ElloTrip eSIM 的逐步安裝說明。",{},"\u002Fhelp\u002Fzh-hk\u002Finstall-guide",{"title":220,"description":347},"help\u002Fzh-HK\u002Finstall-guide","2cHHAM4uzmo2S1TzyVZgYrwlcoR7GcJJhUeqmQ0IoHA"]