[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"help-article-en-contact":3},{"id":4,"title":5,"body":6,"category":91,"description":92,"extension":93,"meta":94,"navigation":95,"order":96,"path":97,"seo":98,"stem":99,"__hash__":100},"help\u002Fhelp\u002Fen-US\u002Fcontact.md","Contact Support",{"type":7,"value":8,"toc":84},"minimark",[9,13,17,22,56,60,63,77,81],[10,11,5],"h1",{"id":12},"contact-support",[14,15,16],"p",{},"We are here to help with your eSIM order, installation, or connection issues.",[18,19,21],"h2",{"id":20},"contact-options","Contact options",[23,24,25,39,50],"ul",{},[26,27,28,32,33,38],"li",{},[29,30,31],"strong",{},"Help center",": browse articles and guides at ",[34,35,37],"a",{"href":36},"\u002Fhelp","Help",".",[26,40,41,44,45,49],{},[29,42,43],{},"Support form",": submit a ticket from the ",[34,46,48],{"href":47},"\u002Fsupport\u002Fcontact","contact form"," and we will reply by email.",[26,51,52,55],{},[29,53,54],{},"WhatsApp",": if enabled in your region, start a chat from the support button.",[18,57,59],{"id":58},"before-you-contact-us","Before you contact us",[14,61,62],{},"Having the following information ready will speed things up:",[23,64,65,68,71,74],{},[26,66,67],{},"Order number",[26,69,70],{},"Destination and plan name",[26,72,73],{},"Device model and iOS\u002FAndroid version",[26,75,76],{},"A short description of the issue",[18,78,80],{"id":79},"response-times","Response times",[14,82,83],{},"We aim to reply within one business day. Complex issues may take a little longer.",{"title":85,"searchDepth":86,"depth":86,"links":87},"",2,[88,89,90],{"id":20,"depth":86,"text":21},{"id":58,"depth":86,"text":59},{"id":79,"depth":86,"text":80},"contact","How to reach the ElloTrip support team.","md",{},true,1,"\u002Fhelp\u002Fen-us\u002Fcontact",{"title":5,"description":92},"help\u002Fen-US\u002Fcontact","UDYAoasNK9rFqllPZmRT9k6HRDrPqMtMF-gFyA8w3f8"]