[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"help-center-en":3},[4,91,177,250],{"id":5,"title":6,"body":7,"category":81,"description":82,"extension":83,"meta":84,"navigation":85,"order":86,"path":87,"seo":88,"stem":89,"__hash__":90},"help\u002Fhelp\u002Fen-US\u002Fabout.md","About ElloTrip",{"type":8,"value":9,"toc":74},"minimark",[10,14,18,23,26,30,39,43,56],[11,12,6],"h1",{"id":13},"about-ellotrip",[15,16,17],"p",{},"ElloTrip provides travel eSIMs that keep you connected in over 190 destinations. Purchase online, receive your eSIM by email, and install it in minutes.",[19,20,22],"h2",{"id":21},"our-mission","Our mission",[15,24,25],{},"We believe staying connected while traveling should be simple, transparent, and fairly priced. No physical SIM swaps, no surprise roaming bills.",[19,27,29],{"id":28},"coverage","Coverage",[15,31,32,33,38],{},"Our plans cover individual countries, multi-country regions, and global packages. See the ",[34,35,37],"a",{"href":36},"\u002Fesim\u002Fstore","eSIM store"," for available destinations.",[19,40,42],{"id":41},"trust-and-transparency","Trust and transparency",[44,45,46,50,53],"ul",{},[47,48,49],"li",{},"Clear pricing with no hidden fees",[47,51,52],{},"Refund policy for eligible plans",[47,54,55],{},"Customer support via email and WhatsApp",[15,57,58,59,63,64,68,69,73],{},"Read our ",[34,60,62],{"href":61},"\u002Flegal\u002Fterms","Terms of Service",", ",[34,65,67],{"href":66},"\u002Flegal\u002Fprivacy","Privacy Policy",", and ",[34,70,72],{"href":71},"\u002Flegal\u002Frefund","Refund Policy"," for full details.",{"title":75,"searchDepth":76,"depth":76,"links":77},"",2,[78,79,80],{"id":21,"depth":76,"text":22},{"id":28,"depth":76,"text":29},{"id":41,"depth":76,"text":42},"about","Learn more about ElloTrip and our travel eSIM service.","md",{},true,1,"\u002Fhelp\u002Fen-us\u002Fabout",{"title":6,"description":82},"help\u002Fen-US\u002Fabout","UfihJEhyrf6Jna0LD9T7J2LZb6peLkLAYyANNu_PzzM",{"id":92,"title":93,"body":94,"category":170,"description":171,"extension":83,"meta":172,"navigation":85,"order":86,"path":173,"seo":174,"stem":175,"__hash__":176},"help\u002Fhelp\u002Fen-US\u002Fcontact.md","Contact Support",{"type":8,"value":95,"toc":165},[96,99,102,106,137,141,144,158,162],[11,97,93],{"id":98},"contact-support",[15,100,101],{},"We are here to help with your eSIM order, installation, or connection issues.",[19,103,105],{"id":104},"contact-options","Contact options",[44,107,108,120,131],{},[47,109,110,114,115,119],{},[111,112,113],"strong",{},"Help center",": browse articles and guides at ",[34,116,118],{"href":117},"\u002Fhelp","Help",".",[47,121,122,125,126,130],{},[111,123,124],{},"Support form",": submit a ticket from the ",[34,127,129],{"href":128},"\u002Fsupport\u002Fcontact","contact form"," and we will reply by email.",[47,132,133,136],{},[111,134,135],{},"WhatsApp",": if enabled in your region, start a chat from the support button.",[19,138,140],{"id":139},"before-you-contact-us","Before you contact us",[15,142,143],{},"Having the following information ready will speed things up:",[44,145,146,149,152,155],{},[47,147,148],{},"Order number",[47,150,151],{},"Destination and plan name",[47,153,154],{},"Device model and iOS\u002FAndroid version",[47,156,157],{},"A short description of the issue",[19,159,161],{"id":160},"response-times","Response times",[15,163,164],{},"We aim to reply within one business day. Complex issues may take a little longer.",{"title":75,"searchDepth":76,"depth":76,"links":166},[167,168,169],{"id":104,"depth":76,"text":105},{"id":139,"depth":76,"text":140},{"id":160,"depth":76,"text":161},"contact","How to reach the ElloTrip support team.",{},"\u002Fhelp\u002Fen-us\u002Fcontact",{"title":93,"description":171},"help\u002Fen-US\u002Fcontact","UDYAoasNK9rFqllPZmRT9k6HRDrPqMtMF-gFyA8w3f8",{"id":178,"title":179,"body":180,"category":243,"description":244,"extension":83,"meta":245,"navigation":85,"order":86,"path":246,"seo":247,"stem":248,"__hash__":249},"help\u002Fhelp\u002Fen-US\u002Ffaq.md","Frequently Asked Questions",{"type":8,"value":181,"toc":235},[182,185,189,192,196,199,203,206,210,213,217,220,224],[11,183,179],{"id":184},"frequently-asked-questions",[19,186,188],{"id":187},"what-is-an-esim","What is an eSIM?",[15,190,191],{},"An eSIM is a digital SIM that lets you activate a cellular data plan without using a physical SIM card. It is built into most modern smartphones.",[19,193,195],{"id":194},"do-i-need-to-remove-my-physical-sim","Do I need to remove my physical SIM?",[15,197,198],{},"No. You can keep your physical SIM for calls and texts while using an ElloTrip eSIM for data while traveling.",[19,200,202],{"id":201},"when-should-i-install-my-esim","When should I install my eSIM?",[15,204,205],{},"You can install the eSIM before you travel. Activation of the data plan usually starts when you first connect to a supported network at your destination.",[19,207,209],{"id":208},"can-i-use-tethering-or-a-hotspot","Can I use tethering or a hotspot?",[15,211,212],{},"Tethering support depends on the plan. Check the plan details on the destination page before purchase.",[19,214,216],{"id":215},"what-happens-if-i-run-out-of-data","What happens if I run out of data?",[15,218,219],{},"Some plans stop after the allowance, while others throttle to a lower speed. The plan page explains the policy for each option.",[19,221,223],{"id":222},"need-more-help","Need more help?",[15,225,226,227,231,232,119],{},"Visit the ",[34,228,230],{"href":229},"\u002Fhelp\u002Finstall-guide","installation guide"," or ",[34,233,234],{"href":128},"contact support",{"title":75,"searchDepth":76,"depth":76,"links":236},[237,238,239,240,241,242],{"id":187,"depth":76,"text":188},{"id":194,"depth":76,"text":195},{"id":201,"depth":76,"text":202},{"id":208,"depth":76,"text":209},{"id":215,"depth":76,"text":216},{"id":222,"depth":76,"text":223},"before-buy","Find answers to common questions about ElloTrip eSIMs.",{},"\u002Fhelp\u002Fen-us\u002Ffaq",{"title":179,"description":244},"help\u002Fen-US\u002Ffaq","yWjf9shNHHYTfyy5udsYzxBH_FwDHQKDfqCMNPVt5Bs",{"id":251,"title":252,"body":253,"category":363,"description":364,"extension":83,"meta":365,"navigation":85,"order":86,"path":366,"seo":367,"stem":368,"__hash__":369},"help\u002Fhelp\u002Fen-US\u002Finstall-guide.md","Installation Guide",{"type":8,"value":254,"toc":356},[255,258,262,270,274,293,297,326,330,341,345],[11,256,252],{"id":257},"installation-guide",[19,259,261],{"id":260},"before-you-start","Before you start",[15,263,264,265,269],{},"Make sure your device supports eSIM and is carrier-unlocked. You can check compatibility on our ",[34,266,268],{"href":267},"\u002Fcompatibility","device check"," page.",[19,271,273],{"id":272},"install-on-iphone","Install on iPhone",[275,276,277,280,287,290],"ol",{},[47,278,279],{},"Open the Camera app and scan the QR code from your order email.",[47,281,282,283,286],{},"Tap ",[111,284,285],{},"Add Cellular Plan"," when prompted.",[47,288,289],{},"Follow the on-screen steps and choose a label for the new plan.",[47,291,292],{},"Turn on the eSIM line and enable data roaming after you arrive.",[19,294,296],{"id":295},"install-on-android","Install on Android",[275,298,299,312,320,323],{},[47,300,301,302,305,306,305,309,119],{},"Open ",[111,303,304],{},"Settings"," → ",[111,307,308],{},"Network & Internet",[111,310,311],{},"SIM cards",[47,313,282,314,231,317,119],{},[111,315,316],{},"Add carrier",[111,318,319],{},"Download a SIM",[47,321,322],{},"Scan the QR code from your order email.",[47,324,325],{},"Complete the setup and enable roaming when you reach your destination.",[19,327,329],{"id":328},"manual-installation","Manual installation",[15,331,332,333,336,337,340],{},"If QR scanning fails, use the ",[111,334,335],{},"SM-DP+ Address"," and ",[111,338,339],{},"Activation Code"," in your order email and enter them manually in your eSIM settings.",[19,342,344],{"id":343},"after-installation","After installation",[44,346,347,350,353],{},[47,348,349],{},"Keep the original eSIM installed even after it expires.",[47,351,352],{},"Do not delete it if installation is interrupted; retry from your order page instead.",[47,354,355],{},"Check APN settings if data does not work immediately.",{"title":75,"searchDepth":76,"depth":76,"links":357},[358,359,360,361,362],{"id":260,"depth":76,"text":261},{"id":272,"depth":76,"text":273},{"id":295,"depth":76,"text":296},{"id":328,"depth":76,"text":329},{"id":343,"depth":76,"text":344},"install","Step-by-step instructions for installing your ElloTrip eSIM.",{},"\u002Fhelp\u002Fen-us\u002Finstall-guide",{"title":252,"description":364},"help\u002Fen-US\u002Finstall-guide","VA_RgG-pPjo8pDj_bM4UhZ1gGP2rGb_lowhC9wDsrSI"]